Customer Service

Ordering Online

Your online order is secure through our encrypted order forms. After selecting your items, click the "add to cart" button. Concerned about using your credit card number online? You don't need to be. Read our page on Security.

Shipping Policies

CSB + SJU Bookstore is proud to offer you competitive shipping rates. All of our shipments are carefully packed to ensure the safety of your items in route. Orders will be processed within 4 business days. If you select 2nd day or overnight shipping for your order, please note that UPS does not deliver express packages on Saturdays or Sundays.

Returns

  1. Course Materials are returnable the first 2 weeks of class. After that they are non-returnable.
  2. If you dropped a class or feel you have a valid reason to return a book after the first two weeks of the semester, email textbooks@csbsju.edu to request permission to return after the deadline.
  3. YOU MUST HAVE YOUR RECEIPT or ORDER CONFIRMATION NUMBER!
  4. DO NOT WRITE OR MARK YOUR BOOKS until you are certain you will keep them.
  5. NEW BOOKS must be in new condition, unmarked with no sign of use.
  6. Only complete art kits are Returnable.
  7. ACCESS CODES - the code cannot be open and revealed.
  8. We cannot fulfill eBook refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.
  9. If we are not able to give a refund, you will be notified by Tina Streit in 2-3 business days. Arrangements will be made to return the book to you.
  10. If your return is acceptable, a receipt will be emailed to you when your refund is completed.

Policy on Orders Not Picked up

Orders made before classes begin will be held for 3 weeks from the start of the semester. Orders placed after classes have started will be held for 3 weeks from the purchase date.

Orders not picked up within this timeframe will be considered abandoned and re-shelved for sale.

Questions?

Email: textbooks@csbsju.edu