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Customer Service



Ordering Online

Your online order is secure through our encrypted order forms. After selecting your items, select the color and size, and click the "add to cart" button.

Concerned about using your credit card number online? You don't need to be. Read our page on Security. If you still prefer not to order online, we can take your order over the phone.

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Ordering By Phone

Call us toll free at 800-420-4509 to place an order from our website during business hours. Please note the names of the items you are interesed in. Please have your credit card handy, or if you prefer, we can take your order and hold it for youto send a personal check.

Maybe you'd feel better not sending your credit card number over the internet, or maybe you've got a question or two to ask before you order. Call us toll free at 800-420-4509 or locally at 320-363-2495.

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Shipping Policies

Saint John's University Bookstore is proud to offer you competitive shipping rates. All of our shipments are carefully packed to ensure the safety of your items in route. Orders will be processed within 4 business days. If you select 2nd day or overnight shipping for your order, please note that Fed Ex does not deliver express packages on Saturdays or Sundays. If you need a package to be delivered on Saturday, please call the bookstore and we will adjust the shipping charges on your order. Only overnight packages that leave the bookstore on Friday qualify for Saturday delivery at an additional charge.

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Returns

Most products purchased from this site may be returned, within 30 days of shipment, for a full refund. Please see exceptions below. To be eligible for a full refund, products must be in new condition, with all original pieces, as well as the original packaging or tags. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information. Defective or incorrectly shipped product may also be returned during this same time period.

Exceptions to this policy include textbooks, media which is no longer shrink wrapped, and customized products. The textbook and supply return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and items which are printed, matted, engraved, or framed based on your order.

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Contact Support

Contact us anytime with questions or concerns via email at: textbooks@csbsju.edu. You can also contact our customer service department at: 320-363-2495

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Our support staff will respond to emails in a timely manner. Please call during business hours with immediate questions.

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